Delivery Information

Shipping information

 

In what time frame do I receive my order?
Loulechien will usually ship your package within 2 days after receival of your payment. The parcel delivery service is performed by Bpost or another shipping company. In Belgium, the package is usually delivered the day after shipping. Attention, if the payment is done by remittance it can take a few days before we receive your payment on our account! A minority of our products, like wall paper will have a slightly longer delivery time because we don't have it available in stock.

 

What if nobody is at home at the moment of delivery?
If you are not at home at the moment that your parcel is delivered, you will find a postal note in your postbox. You can collect your parcel later at the postal office following the instructions on the postal note. TIP! If you are seldom at home by day, you can indicate another delivery address (office, family or neighbours) during checkout. Attention, this is not applicable for parcels shipped by letter box post.

 

How are my products packed?
The products are delivered in the original packaging of the supplier, but collected in another standard box to make it less attractive against theft.

 

Can the products be enclosed in wrapping paper?
If you would like some products to be enclosed in wrapping paper, you can indicate this in the remarks field during checkout. You can also add a personal message if desired. The gift will be shipped in a standard shipping box. Attention! Huge or extensive products like beanbags, furniture, etc can not be wrapped as a gift.

 

What to do if my parcel is clearly endommaged?
We recommend you to check your parcel carefully at the moment of delivery. When there is a clear indication of dammage, we advise you to check the content of the parcel in presence of the postman. If the content has damage or parts are missing, we advise you not to accept the parcel and return it with the postman. Off course, if damage was not noticed directly, you can contact us later but by preference within 24 hours after delivery.

 

How much are the shipping costs?
De total shipping costs depend on the delivery address (country), weight and dimensions on the parcel.
An overview of the shopping costs can be found HERE.
In your shopping cart, you can calculate your temporary shipping costs at any time during shopping.